Return Policy

Welcome to kwigrocer's return policy

At kwigrocer, we are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased, we provide a convenient return service to ensure that your rights are fully protected.

Applicable conditions

Return period: You can apply for a return within 30 days from the date you received the product.

Product condition: The returned product must be in new, unused condition and include all original packaging and accessories.

Return reason: Whether you don’t like the color of the product, the size is not suitable, or any other reason, as long as the above conditions are met, we accept returns.

Return process

Submit a return request:

Log in to your account, contact customer service, explain the reason for the return, and follow the customer service’s instructions.

Fill in the reason for the return and upload relevant photos as prompted (if necessary).

Get a return label:

We will review your return request within 1-3 business days. Once the review is approved, you will receive an email with the return address and prepaid shipping label.

Ship the product back to us:

Ship the product back to us using the provided return label. Please ensure that the product is properly packaged to avoid damage during transportation.

Confirmation of receipt and processing:

After receiving the returned goods, our quality inspection team will check the condition of the goods within 3 working days.

If the goods meet the return conditions, we will immediately initiate the refund process.

Refund policy

Refund method: We will refund the amount according to your original payment method. Payments made by credit or debit card will be refunded to the original card; online payment platforms such as PayPal will also be refunded to the corresponding account.

Refund arrival time: Once the return is confirmed to be correct, the refund will arrive in your account within 3-5 working days. The specific arrival time may vary depending on the bank or payment platform, please be patient.

Notes

Customized products: Products that are customized according to personalization are usually not returnable unless there are quality issues.

Promotional products: Some promotional products may have special return terms. Please read the instructions on the product details page carefully when purchasing.

If you encounter any problems or need help during the return process, please feel free to contact our customer service team.

Thank you for your trust and support of kwigrocer! We look forward to providing you with quality products and impeccable service. If you have any questions or need further assistance, please feel free to contact us.